What can I return?
If you purchase a product and have not opened it, you can return it to us within 14 days for exchange, GN™ Points or a refund. You'll need to cover the costs of return postage and for any replacement product to be sent, unless there's an issue with the product, in which case we'll cover the costs.
What happens if I've opened it?
If you have opened the product and do not like the taste, you can return it to us within 30 days. Providing you've only used a couple of servings, we'll either provide an alternative flavour or refund you in GN™ Points.
If you've used more than a couple of servings, we'll weigh what you return and give you GN™ Points to the pro rata value paid. You'll need to cover the cost of returning the item to us and the costs of sending any alternative back to you.
Our 30 day exchange guarantee covers all products up to 2.5kg in size but excludes fresh produce, which cannot be returned for food safety reasons.
To save you the hassle and expense of returning items because you don't like the taste, we provide sample packs and single-serving One Shot bottles for most products to let you try them out before you splash out on a big bag.
Who pays for the return?
Unless you're returning a product because of an error on our part, all returns need to be paid for by you.
We can arrange return delivery back to us using Collect Plus, or you can send the items back yourself.
If returning back yourself we advise that you use a tracked service.
Please ensure that you keep your proof of return receipt until you've received an email from us confirming that we have processed and refunded you.
How do I return an item?
Please email our customer services team or call on 0161 385 55 55 with your Order ID and details of the product(s) and reason(s) for return.
We will provide you with an returns number called an RMA and address details of where to return your parcel.
We can also arrange for a return via Collect Plus (which is charged at £7.99 per parcel).
How do I return via Collect Plus?
If you would like us to arrange delivery of your item back to us we can do this via Collect Plus. You'll need to cover the costs of return (which we will take payment for), package the item carefully so that it arrives undamaged (as you remain responsible until we have accepted and processed the return) and take it to your local Collect Plus outlet (you can locate your nearest outlet at www.collectplus.co.uk).
Please email us or call on 0161 385 55 55 to arrange this.
How long does it take Collect Plus to deliver to you?
It can take up to 10 working days for the parcel to be received via Collect Plus. You can track its progress online or contact us for further information.